Politique de remboursement
Return & Refund Policy
We want you to be happy with your BELFRAME print. Please review your order carefully before completing your purchase, including the selected size and shipping address.
Returns and exchanges
BELFRAME art prints are final sale. We’re unable to accept returns or exchanges for change of mind, incorrect size selection, or other preference-based reasons.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with:
- your order number
- a brief description of the issue
- clear photos of the item and packaging
If the issue is confirmed, we’ll arrange a replacement at no additional cost. Where a replacement is not appropriate, we may offer another suitable resolution.
Cancellations
Orders cannot be cancelled through customer self-service once placed. If you notice an error in your order, please contact us as soon as possible. We’ll do our best to help, but changes or cancellations cannot be guaranteed once processing has begun.
Lost orders
If your order appears to be lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate and arrange an appropriate solution.
Contact
For any issue with your order, please contact us through the contact details provided on our website.
This policy does not limit any rights you may have under applicable law.